Digital Voice Logger is a compact, innovative, state-of-the-art digital recorder that
simultaneously records multiple channels of telephone calls. It monitor, record, retrieve, log, review, analyze and achieve virtually real time verification of telephone conversations with ease. This system can also be deployed on P&T Lines before EPABX Systems. In such a situation it can record all incoming and outgoing conversations on junctions connected to Voice Logger from all extensions. Voice Logger is an invaluable business tool built with innovative voice compression technology.It can record thousands of hours of audio on to a tiny disk or tape without losing the true fidelity of speech. Once recorded, this voice data can be stored and organized in many different ways.
Voice-search feature allows any of the thousands of voice records to be searched, accessed and played instantly. Further,Voice Logger operates on industry standard Commercial Of The Shelf hardware using Windows NT Operating System.
The Significant features of Voice Logger are:
Digitally monitor, record, retrieve and analyze inbound and outbound calls
Records voice calls on voice detection principle
Trunk side / extension side connectivity for monitoring of calls
Online monitoring of calls in real time
Recorded information can be played back or copied to other media formats (CD, tape, etc)
Allows to record all calls or selected extensions Various levels of Voice quality and compression –
compression ratio – 2:1, 4:1, 10:1 in VOX format.
Can record any combination of composite analog telephone lines
The software supports up to 128 channels in analog lines
LAN based audio play back with client version
Alerts - on HDD full / Archive full - alerts by email, audio alarm
Voice recording can be activated by loop on / off event, DTMF sequence or through an external command
Quick retrieval and replay of conversations i.e. search on various folders and retrieval on the basis of time, date, dialed phone number, channel, Caller ID information or text tags.
Quality control / assurance Verify data
Executive / Agents training
Meeting contractual obligation
Recording and monitoring stores
Random access playback eliminates fast-forward and rewind time.
A seamless architecture provides for growth to hundreds of seats.
By integrating the power of database archiving with voice, it eliminates the need for cassette tapes that require human resources to archive and maintain.
The archive media options allow selective archiving of messages to send customers for review and feedback.
Voice Logger records voice data in compressed format, with compression rates of 10:1. In VOX format recording can easily be converted to WAVE file format for playback on any Windows PC. Voice recording can be activated by loop on/off event, DTMF sequence or through an external command. Voice Logger allows taking backup on separate hard disks or re-writable cds using cd writer.
Recordings can be removed after back up.
Search and playback
Voice Logger has a number of features enabling quick retrieval and replay of conversations. Search
on various folders and retrieval on the basis of time, date, dialed phone number, channel, CallerID
information or text tags. Voice recordings are accessible from logger computer or from a remote PC
using Voice Logger Client Software. Recordings can be converted to WAVE file format if required and
can also be sent as attachment with email.
Minimum Hardware requirement: PC AT PII or PIII with CDROM Drive, WINDOWS NT/2000/2003/XP, 64 MB RAM (4-port), 20 GB HDD, 2 Serial Ports and one Parallel Port, Voice card (Multiple of 4 Ports) from 4 to 128 ports, Free PCI slots as per no of voice cards, CTI Box.